how to raise a complaint against flipkart

Table Of Content

Introduction

With over 450 million registered users, Flipkart is one of India’s largest e-commerce platforms. But not all experiences are perfect—wrong product deliveries, delayed shipments, poor refunds, damaged items, or even customer service that simply doesn’t respond. If you’ve faced such issues, you’re not alone. The good news? You have consumer rights, and this guide will show you exactly how to file a Flipkart consumer complaint effectively.

We’ll cover every step you need to take—from contacting Flipkart support to filing a complaint with the Consumer Commission or even through RTIwala if Flipkart or concerned authorities delay action or hide information.

When Should You File a Complaint Against Flipkart?

Here are common scenarios where filing a complaint becomes necessary:

• Product not delivered or marked “delivered”
• Received wrong, damaged, or duplicate product
• Refund not processed even after return
• Delay in replacement beyond promised date
• Flip kart customer service giving automated responses only
• Warranty/guarantee claim denied
• Seller fraud or fake listings

flipkart complaint process

Step 1: Contact Flipkart Customer Support

Method 1:

• Go to the Flip kart App or Website
• Tap on “My Orders”
• Select the order you’re having trouble with
• Click on “Need Help” → “Contact Us”

You can chat or request a callback.

Method 2:
Call their customer care at 1800-202-9898

Tip: Always note the complaint ID or ticket number for future reference.

Step 2: Escalate Using Flipkart Grievance Officer

If you’re unsatisfied with regular support, escalate your issue to the Grievance Officer.

Contact Details (as of 2025):
Email: grievance.officer@flipkart.com
Address: Flipkart Internet Pvt. Ltd., Embassy Tech Village, Bengaluru – 560103

Mention:

• Order ID
• Full issue description
• Screenshots (if any)
• Complaint ID (if already raised)

Step 3: File a Consumer Complaint on National Consumer Helpline (NCH)

If Flipkart doesn’t respond within 15 days:

Visit: https://consumerhelpline.gov.in
Call: 1800-11-4000 or 1915

They will forward your complaint to Flipkart’s nodal authority and help you resolve the issue.

Step 4: File an Official Case at Consumer Court (Online)

Still unresolved? File a legal complaint at the Consumer Commission.

Visit: https://edaakhil.nic.in
Create an account and submit:

• Complaint application
• Proof (bills, chats, screenshots)
• Notice copy (sent to Flipkart)
• Affidavit of claims

You can claim compensation for:

• Product price
• Legal cost
• Mental harassment

For claims under ₹5 lakh, no lawyer is required.

Step 5: Use RTIwala to File RTI if Flipkart or Authority Delays

If your complaint is stuck in red tape, or the Consumer Department is not responding, you can file an RTI using RTIwala.

This helps you:
Know the status of your complaint
Get response copies from the Consumer Helpline or Ministry
Seek reasons for delayed or ignored replies
Push for faster resolution with documented evidence

How RTIwala Can Help With Flipkart Consumer Complaints

When grievance redressal systems fail or get delayed, RTIwala provides you with powerful tools:

Online RTI Filing – File to the Department of Consumer Affairs or Ministry of IT
Anonymous RTI Option – Ideal if you’re worried about backlash
Custom Drafting – Professionally written RTI that ensure clear, effective questions
Expert Consultation – Get legal advice before filing
Follow-up Support – Add-on options to track, appeal, or escalate

Popular RTI Queries for Flipkart Complaint

You can file queries like:

• “What action has been taken on my complaint dated 10 March 2025 against Flipkart?”
• “Why has no response been received despite complaint ID #XYZ123?”
• “When will my refund of ₹4,999 be processed as per NCH record?”

All drafted within 25 words by RTIwala experts.

RTIwala Services You Can Use Today

Online RTI – Best for tracking unresolved Flipkart cases
Anonymous RTI – Stay safe while raising voice
Expert Consultation – Discuss your issue legally
Custom Drafting – Tailor-made RTI queries
Products – Pre-made RTI kits
Pricing – Budget-friendly packages

Final Tips for Filing Flipkart Complaints

• Always keep screenshots, chat logs, and email confirmations
• Never delete the order from history
• Escalate only after waiting 48 hours post first complaint
• Follow up in writing, not just by call
• Don’t hesitate to take legal action if the claim is genuine

Conclusion: Don’t Let E-commerce Giants Ignore Your Rights

It’s your money, your product, and your right. Flipkart may be a big brand, but you’re protected under Indian Consumer Law. If Flipkart fails to respond or delays refunds, take action—file an official complaint, and if needed, use RTIwala to push authorities to act.

📢Don’t stay silent. File your complaint, and if necessary, your RTI.